| Customization: | Available |
|---|---|
| After-sales Service: | Guarantee After-Sales Service |
| Warranty: | 1year |
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| Warranty | 1 year |
| Machine material | SUS304/316 |
| Applicable industries | Hotels, Food & Beverage Factory, Farms, Restaurant, Food Shop, Food &Beverage Shops, Other |
| Showroom Location | Jinan Shandong |
| Can it be customized | Support customization |
| Machinery Test Report | Provided |
1. Q: Are you a factory or a trading company?
A: We are a professional manufacturer with our own factory, in-house designers, and production team. You are always welcome to visit our factory.
2. Q: Can you produce customized products (OEM/ODM)?
A: Yes, we offer comprehensive OEM and ODM services. You can provide us with designs, samples, or specific specifications, and we will customize the equipment according to your needs.
3. Q: What payment methods do you accept?
A: T/T (most commonly used), L/C, PayPal, Western Union, etc.
4. Q: What shipping methods do you use?
A: We offer a variety of shipping options, including sea freight, air freight, rail (China-Europe Express), and express delivery (such as DHL and FedEx), depending on the weight and size of the equipment, and your delivery time requirements.
5. Q: What are the shipping costs?
A: Shipping costs depend on the destination, shipping method, and the weight and size of the equipment. After you provide your detailed address and equipment information, we can contact the freight forwarder for a quote and provide you with an accurate shipping cost.
6. Q: Do you provide installation or operating instructions?
A: We provide detailed English operation manuals and online guidance, for complex equipment such as production lines, we can also send engineers for on-site installation upon request (additional fee).
7. Q: How much is the shipping cost?
A: Shipping costs depend on the destination, shipping method, and the weight and volume of the goods. After you provide your detailed address and product information, we can contact the freight forwarder for a quote and provide you with an accurate shipping cost.
8. Q: What is the production lead time (delivery time)?
A: After receiving the advance payment, production typically takes 5-15 days. The specific delivery time depends on the order quantity and product complexity and will be confirmed to you upon order confirmation.
9. Q: Is the machine voltage compatible?
A: Voltage for all the machine can be customized to match your local voltage.
10. Q: What is the product warranty period?
A: We provide a 1-year warranty starting from the arrival date. If any problems not caused by human factors occur during this period, please keep the evidence at once. We will repair, replace or negotiate compensation for you free of charge according to the situation.
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